OUR STORY & MISSION

We Started Because
Great Practices
Deserved Better

The story behind Theiatrics — and why we built something different.

Theiatrics wasn't born in a boardroom. It was built by healthcare billing professionals who spent years watching talented, dedicated clinicians lose thousands of dollars every month — not because they gave bad care, but because the systems meant to protect their revenue simply didn't work hard enough.

2018
YEAR FOUNDED — AUSTIN, TX

Built by billing veterans. Driven by one frustration.

Our founders spent over a decade inside hospital billing departments, large RCM firms, and private practice back offices. They watched the same failures repeat themselves — preventable denials, missed charges, uncollected A/R, and practices that never knew what they were losing. Theiatrics exists to end that cycle, permanently.

2,400+
Providers served nationwide
$1.2B
Revenue processed annually
97%
First-pass clean claim rate
21+
Medical specialties covered
OUR MISSION

Every dollar a healthcare provider earns belongs in their account — not lost to a denial, not aging in unpaid A/R, not written off because someone was too busy to fight for it.

Our mission is simple: to make revenue protection as clinical as the care itself. We believe that when providers stop worrying about their billing, they have more of their time, energy, and focus to give to the patients who need them. That trade is worth everything to us.

THE FULL STORY

From a Shared Frustration to a
Company Built on Principle

Our co-founders met inside a large hospital system’s revenue cycle department in Houston, Texas in 2014. Between them, they had 22 years of medical billing experience — and they shared one deep frustration: the providers they served were brilliant clinicians doing important work, but the billing infrastructure around them was slow, passive, and accepting of losses that should never have been accepted.

Denials were filed and forgotten. Charges were occasionally missed. A/R aged past the point of recovery because no one had time to chase it. The billing companies most practices used were processing claims — they weren’t fighting for revenue. And in most cases, the practices themselves had no idea what they were losing.

In 2018, they left their corporate positions and founded Theiatrics with three commitments: be transparent with every client about exactly where their money is and why, fight for every denied dollar as aggressively as if it were our own, and build billing systems that are specialty-specific and clinical in their precision — not one-size-fits-all assembly lines.

Today, Theiatrics serves over 2,400 healthcare providers across 21 specialties. We’ve grown entirely on referrals from practices who experienced a measurable improvement in their financial health within the first 90 days — and who chose to stay. That word-of-mouth growth is the metric we’re proudest of. It means the work is real.

2014
The Problem Becomes Personal
Our founders, working inside a large Houston health system, begin documenting the patterns of avoidable revenue loss they witness daily — denied claims abandoned after one follow-up, charges missed because superbills were buried, and A/R aging that no one had time to address.
22 years combined billing experience at this point
2017
The Blueprint Takes Shape
After consulting independently with several private practices and recovering an average of $40,000 in missed revenue per client, the decision is made to build a service model centered on clinical accuracy, transparency, and performance-driven billing.
First pilot clients onboarded — all retained
2018
Theiatrics is Founded in Austin, Texas
Theiatrics officially launches with a team of billing specialists, a proprietary claim scrubbing workflow, and a commitment to zero long-term contracts. The company signs its first 22 clients in the first 90 days — entirely through referrals from pilot programs.
22 clients in first quarter — 100% retained
2020
Expanding Through a Difficult Year
As the healthcare industry faces widespread disruption, Theiatrics doubles down on helping practices navigate rapid billing rule changes, emergency payer policy updates, and telehealth coding requirements. Client count grows 3x despite most medical billing partners during this disruption.
Client base grows 300% during crisis
2022
Real-Time Dashboard & 21-Specialty Coverage
We launch our proprietary client dashboard — giving every practice full visibility into their claim pipeline, A/R aging, and collection trends for the first time. We also cross the milestone of supporting 21 distinct medical specialties with dedicated specialty billing teams.
Live dashboard + 21 specialties reached
2024
$1 Billion in Revenue Processed Annually
Theiatrics crosses $1 billion in annual revenue processed across our client network — a milestone that reflects both the scale we’ve achieved and the trust practices have placed in us to protect what they’ve earned. We now serve 2,400+ providers nationwide with a team of 180+ billing professionals.
2,400+ providers · 180+ team members
2400+
Healthcare providers
served nationwide
$1.2B
In annual revenue
processed for clients
97%
First-pass clean
claim rate average
21+
Medical specialties
with dedicated teams
180+
Billing professionals
on our team
WHAT WE STAND FOR

The Six Principles That Drive Every Decision We Make

These aren't aspirational posters on a wall. They're the operating standards every Theatrics team member is hired against, evaluated on, and held to — every day.
💰
Every Dollar Belongs to the Provider
We treat uncollected revenue as a failure — not an acceptable margin of loss. If a claim can be filed, we file it. If it's denied, we appeal it. If it's underpaid, we dispute it. "It's not worth the fight" is not a phrase in our vocabulary.
🔍
Transparency is Non-Negotiable
You always know exactly where your money is, what's been paid, what's pending, and what we're working on. No monthly reports that obscure bad news. No vague metrics. Our live dashboard gives you the same view our team has — in real time, every day.
🎯
Specialty Expertise Over Generic Systems
A gastroenterologist and a mental health provider don't share the same payer challenges, coding requirements, or denial patterns. We don't pretend they do. Every specialty we serve has a dedicated team that bills that specialty exclusively — because expertise is not interchangeable.
🤝
We Only Win When You Win
Our fee is a percentage of what we collect. That structure isn't just practical — it's philosophical. We are financially aligned with your practice's success in a way that hourly billing and flat fees never create. When your revenue grows, ours does too. When we fail to collect, we don't charge for the failure.
🔒
Patient Privacy is a Clinical Standard
We treat PHI with the same care a clinician treats a patient chart. Our infrastructure is HIPAA-compliant, our team is trained and re-certified annually, and we sign a BAA with every single client. Data security is never an afterthought — it's woven into every system we operate.
📈
Continuous Improvement, Not Maintenance
The billing landscape changes constantly — payer rules shift, codes are updated, reimbursement rates move. We don't just maintain your billing; we actively optimize it. Monthly performance reviews, quarterly payer trend analysis, and proactive strategy adjustments mean your outcomes improve year after year.
THE PROBLEM WE SOLVE

The Industry We Serve Was Failing the People Inside It

Healthcare providers in the United States collectively lose an estimated $125 billion in annual revenue to billing errors, unrecovered denials, and abandoned A/R. Most of that loss is invisible — it never appears on a report, because the report only shows what was collected, not what should have been.

We built Theatrics because we had seen, firsthand, what that invisible loss does to a practice over time — how it constrains hiring, delays equipment upgrades, and quietly erodes the financial health of organizations doing genuinely valuable clinical work. None of it had to happen. The denials were preventable. The A/R was recoverable. The missed charges were documentable.

The only thing missing was a billing company willing to treat every dollar with the same urgency the provider had in earning it.

See How We Fix It →
WHAT WE REPLACED
WHAT WE DELIVER
✕ Denials filed once, then written off
✓ Same-day appeals, 92% recovery rate
✕ Monthly reports with vague summaries
✓ Real-time dashboard, 24/7 visibility
✕ Generic billers handling all specialties
✓ Dedicated specialty-specific teams
✕ A/R sitting 60–90+ days unpursued
✓ Average A/R under 20 days, guaranteed
✕ Long contracts locking you in
✓ Month-to-month, no termination fee
🛡️ We Guard Every Dollar
None of it needs to be lost
💸 $125B Lost annually by U.S. providers
CERTIFICATIONS & COMPLIANCE

The Infrastructure That Keeps Your Practice Protected

When you trust Theatrics with your patients’ data and your practice’s revenue, you deserve to know that infrastructure is built to the highest standards in the industry. Here's exactly what backs our operations:

Every team member is HIPAA-trained and re-certified annually.

Every client receives a fully executed Business Associate Agreement before we touch a single record. Our technology stack is audited by third-party security firms twice a year.

🔒
HIPAA Compliant Full BAA execution with every client. Annual staff certification. End-to-end PHI encryption.
🏆
AAPC Certified Coders All coding staff hold active CPC, CCS, or specialty credentials from the AAPC or AHIMA.
🛡️
SOC 2 Infrastructure Our data centers maintain SOC 2 Type II certification with continuous monitoring and access controls.
📄
OIG Compliance Program Active Office of Inspector General compliance program with annual internal audit cycles and documented corrective action protocols.

Active Compliance Status — Real Time

All systems, certifications, and compliance programs are current and actively maintained. Here's our operational status as of today.

HIPAA Privacy & Security Rules
Active
Business Associate Agreement (BAA) Program
Active
AAPC Coder Certification — All Staff
Current
SOC 2 Type II Data Infrastructure
Certified
OIG Compliance Program
Active
Anti-Fraud & Abuse Training — All Staff
Annual
Third-Party Security Audit Program
Bi-Annual
Electronic PHI Encryption (AES-256)
Active

The Practices That Trust UsWith Their Revenue

The proof of who we are isn’t in our certifications or our founding story. It’s in the fact that 2,400+ providers have trusted us with their most important financial asset — and kept trusting us, year after year.

Dr. Sofia Alvarez Licensed Clinical Psychologist — Miami, FL

Theiatrics has taken away so much of the stress around billing. Their team is fast, reliable, and incredibly knowledgeable. Since working with them, my reimbursements are arriving consistently — and I can finally focus on my patients without constantly worrying about unpaid claims sitting in the queue.

Maria D. Crozier Practice Manager — Dallas, TX

Credentialing and re-credentialing used to consume our practice manager's entire week. Theiatrics stepped in and handled everything from initial enrollment to renewal tracking. We've saved countless administrative hours, our denial rate dropped significantly, and our revenue cycle has never run more smoothly than it does today.

FIND US

Headquartered in Austin.
Serving Providers Nationwide.

Our home base is Austin, Texas — but our team works with healthcare practices in all 50 states. Whether you're a solo practitioner in a rural community or a multi-location specialty group in a major metro, we can serve you fully remotely, with zero disruption to your existing workflow.

Have a question before you're ready to commit? Our billing specialists are available by phone and email. We answer within 4 business hours — and almost always faster than that.

📍
OFFICE ADDRESS 5900 Balcones Drive, Suite 7988
Austin, Texas 78731, USA
📞
PHONE / CALL OR TEXT +1 (713) 281-4490
✉️
EMAIL US ANYTIME info@theiatrics.com
⏱️
RESPONSE TIME Within 4 business hours — usually faster
Contact Our Team →

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